Personal Training Package Agreement

1. The Package

The Client is buying the number of personal training sessions listed above, with the coach and format listed. Each session is the length listed above. Sessions are for the Client only (or the named partners for 2-on-1 and group sessions).

2. Sessions Expire After 12 Months

All sessions must be used within 12 months of the purchase date. Sessions not used by the expiry date expire and cannot be refunded, extended or carried over.

3. Cancelling Within 14 Days

The Client may cancel this Agreement within 14 days of the purchase date by notifying the Provider in writing. This includes the 10-day cooling-off period provided by Ontario law. The Client will receive a full refund, less the regular single-session rate for any sessions already used.

4. No Refunds After 14 Days — Final Sale

After 14 days from the purchase date, the package is FINAL SALE. No refunds, partial refunds or credits will be given, whether or not the sessions are used. Missed sessions, schedule changes, loss of interest, moving, or a change in personal circumstances are not grounds for a refund. Packages cannot be exchanged for cash, and cannot be transferred to another person without the Provider’s written approval.

5. Booking, Cancelling and Missed Sessions

• Sessions are booked in advance with the coach or through the Club’s booking system.
• The Client must give at least 24 hours’ notice to cancel or reschedule a session.
• A session cancelled with less than 24 hours’ notice, or a no-show, counts as a used session.
• If the Client arrives late, the session still ends at its scheduled time.
• If the coach cancels or reschedules, the session is not used and will be rebooked.

6. Coach Changes

If the Client’s coach is unavailable for an extended period or no longer trains at the Club, the Provider may assign another qualified coach to complete the remaining sessions. This is not grounds for a refund.

7. Health and Liability Waiver

Before the first session, the Client must create a Glofox profile and sign The Boxer’s Club Liability Waiver. The Client confirms they are physically able to train and will tell their coach about any injury, condition or medication before each session. The coach may stop or change a session for safety reasons.

8. Results Not Guaranteed

The coach will provide professional, safe training. Results such as weight loss, strength or fitness goals depend on many factors, including the Client’s effort, nutrition, attendance and health, and are not guaranteed.

9. Facility Access and Club Rules

Clients without a TBC membership may only be on site during their booked session, and only in The Boxer’s Club studio (or the SkyFitness gym floor for strength sessions). The Client must follow all Club and SkyFitness rules. The Provider may end this Agreement without refund for serious misconduct, harassment or unsafe behaviour.

10. When a Refund Is Required by Law

Nothing in this Agreement removes the Client’s rights under Ontario’s Consumer Protection Act. If the Provider permanently closes or can no longer provide the sessions purchased, the Client will receive a refund of the unused portion as required by law.

11. Payment

Payment is made in full at purchase by card (including through Stripe or Glofox), cash or e-transfer, unless a payment plan is agreed in writing. All prices are subject to 13% HST. A receipt showing HST will be provided.

12. Photos, Privacy and Minors

The Provider may film sessions for social media unless the Client opts out in writing. The Client’s personal information is used only for booking, billing, communication and emergencies. Clients under 18 must have this Agreement signed by a parent or legal guardian, who is responsible for payment.

13. Electronic Acceptance and General

Ticking “I agree to the terms” at online checkout, or accepting this Agreement in Glofox, has the same effect as signing it by hand. This Agreement is governed by the laws of Ontario. If any part is found invalid, the rest stays in full effect.